Book or change an appointment
Last Updated: Tuesday, 17 December 2024About PATCHS
PATCHS is an online service that allows you to quickly and easily access GP services. Answer a few simple questions and PATCHS will get you the help you need. PATCHS is only available during surgery hours.
To book an appointment
- Request an appointment online (PATCHS)
- Phone us 0151 724 2396 Monday to Friday from 8am to 6.30pm (excluding bank holidays and training closures)
- Visit the surgery and speak with a receptionist Monday to Friday from 8am to 6.30pm (excluding bank holidays and training closures). See details of future bank holiday closures and training closures (one Wednesday each month).
When you get in touch, our reception team will ask what you need help with.
This will help us assess your needs and identify the most suitable doctor, nurse or health professional to help you.
- We strongly encourage patients to use other online NHS applications like MyGP or Patient Access to book appointments. Please contact the practice for further information.
About your appointment
When you contact us, we may offer you a consultation:
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By phone
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Face to face at the surgery
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On a video call
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By online consultation (PATCHS)
Appointments by phone, video call or online consultation can be more flexible. This means the doctor or nurse can help you sooner. Read more about our appointment triage system.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- Cancel your appointment online here
- phone us on 0151 724 2396 Monday to Friday from 8am to 6.30pm
- reply CANCEL to your appointment reminder text message
Important: Important: If you have to cancel your appointment
Please tell us if you need to cancel your appointment and give us as much notice as possible. This means we can offer your appointment to another patient.
If you need help with your appointment
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to see. We will do our best to organise that but it won't always be possible.
- If you would prefer to consult with the doctor or nurse by phone, face-to-face or video call.
- If you need an interpreter
- If you have any other access or communication needs
Please read our policy regarding DNA (Did Not Attend) appointments.